Last updated: September 28, 2026

Privacy Policy

Suplex Trailers (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit suplextrailers.com or make a purchase, how we use it, and the choices you have.

Information We Collect

  • Information you give us: name, email, phone number, shipping and billing address, and messages you send us.
  • Order information: products purchased, order totals, and delivery details.
  • Automatic information: IP address, browser type, device information, pages viewed, and similar data collected through cookies. See our Cookie Policy.

We do not collect or store your full card details. Payments are handled securely by Afterpay.

How We Use Your Information

  • To process, ship, and deliver your orders
  • To send order confirmations, tracking updates, and customer service replies
  • To prevent fraud and keep our website secure
  • To improve our website and products
  • To send marketing emails, only if you choose to receive them

How We Share Your Information

We share your information only as needed to run our business:

  • Afterpay, to process your payment
  • Freight carriers, to deliver your order and schedule delivery
  • Service providers such as website hosting, email, and analytics
  • Legal authorities, when required by law

We do not sell your personal information.

Data Security

Our website uses SSL encryption, and we use reasonable safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data.

Data Retention

We keep order records as long as needed for warranty, tax, and legal purposes. Other information is kept only as long as necessary.

Your Rights

Depending on your state of residence (including California, Nevada, and others), you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct or delete your information
  • Opt out of marketing emails at any time
  • Opt out of the sale of personal information (we do not sell personal information)

To make a request, email support@suplextrailers.com. We will respond within 30 days.

Children’s Privacy

Our website is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with a new “Last updated” date.

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