Last updated: September 28, 2026

Refund & Return Policy

We want you to be happy with your purchase. If you are not satisfied, you may return eligible items according to the terms below.

Return Window

You have 30 days from the date of delivery to request a return.

Return Eligibility

  • The item must be unused, not towed or registered, and in the same condition you received it.
  • All included parts, accessories, and paperwork must be returned.
  • Items that have been modified, damaged by the customer, or used for hauling are not eligible for a change-of-mind return.

How to Start a Return

  1. Email support@suplextrailers.com with your order number and the reason for the return.
  2. Our team will reply within one business day with return instructions.
  3. We will arrange a freight pickup or provide a return address.
  4. Once the item arrives and passes inspection, we process your refund.

Please do not send items back without contacting us first.

Return Shipping Costs

  • Damaged, defective, or wrong item: we pay all return shipping costs.
  • Change of mind or ordered by mistake: the customer pays the return freight cost. We will give you the exact cost before arranging pickup, and you may choose to have it deducted from your refund.

Original shipping is free, so no shipping charge is deducted for the original delivery.

Restocking Fees

We do not charge restocking fees.

Refunds

Refunds are issued within 3 to 5 business days after we receive and inspect the returned item. Because all payments are made through Afterpay, your refund is sent back to Afterpay. Afterpay then adjusts your remaining installments or refunds payments already made to your original payment method. Afterpay may take additional business days to show the refund.

Damaged Items

If your trailer arrives damaged, note the damage on the delivery receipt, take photos, and contact us within 48 hours of delivery. We will repair, replace, or fully refund the item at no cost to you.

Defective Items

If you find a defect after delivery, contact us with your order number, a description of the problem, and photos or a short video. Defects reported within 30 days may be returned for a full refund or replaced. Defects found after 30 days are covered under our Warranty & Replacement.

Order Cancellation

Orders can be cancelled for a full refund any time before they ship. After shipment, the order is handled as a return under this policy.

Exchanges

If you would like a different model, please start a return for the original item and place a new order.

Contact Details